Grievance Redressal Mechanism

Last updated: 29 May 2026

JoeyMoney.com is committed to addressing user grievances in a transparent, time-bound manner, in compliance with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, issued under the Information Technology Act, 2000.

1. Grievance Officer

The designated Grievance Officer for JoeyMoney.com is:

2. What You Can Raise a Grievance About

• Content you find inaccurate, misleading, defamatory, or otherwise objectionable.
• Content that infringes your copyright, trademark, or other intellectual property rights.
• Content that invades your privacy or contains personal information you did not consent to share.
• Comments by other users that violate our community guidelines.
• Concerns about our handling of your personal data.
• Any other ethical or legal concern regarding content on JoeyMoney.com.

3. How to File a Grievance

Email pitamghosh1998@gmail.com with the subject line “Grievance” and include:

1. Your full name and contact details.
2. The URL of the specific article, comment, or page concerned.
3. The specific content you object to (with quoted text or screenshot if possible).
4. The reason for your objection (legal, factual, privacy, copyright, etc.).
5. Supporting documents or evidence, if any.
6. The outcome you are seeking (correction, removal, response, etc.).
7. A signed declaration that the information provided is true and accurate to the best of your knowledge.

4. Resolution Timeline

In line with the IT Rules, 2021:

5. Resolution Process

1. The Grievance Officer will review your complaint in good faith.
2. Where additional information is required, you will be contacted promptly.
3. A reasoned written response will be sent to your registered email.
4. Where content removal, correction, or other action is warranted, it will be undertaken within the stipulated time frame.

6. Frivolous or Malicious Complaints

We reserve the right to decline action on complaints that are frivolous, vexatious, mala fide, or made with the intent to suppress legitimate journalism. We will explain the reason for such a decision in writing.

7. Escalation

If you are not satisfied with the Grievance Officer’s response, you may escalate your complaint to the appropriate self-regulatory body or government authority, including:

• The Ministry of Information and Broadcasting, Government of India.
• The Press Council of India (for journalistic matters).
• The Data Protection Board of India (for data protection matters under the DPDP Act, 2023).
• Appropriate courts of law in Bongaon, West Bengal, India.

8. Cyber Crime Reporting

For cyber-crime related concerns (hacking, impersonation, financial fraud), you may also file a complaint at the National Cyber Crime Reporting Portal or call the cybercrime helpline 1930.

9. Contact

Grievance Officer: Pitam Ghosh
Email: pitamghosh1998@gmail.com
Subject line: “Grievance”
Location: Bongaon, West Bengal, India